Well, minor factors such as ended subscription or poor internet can lead to the issue. So, simply connecting your Roku to a strong internet might troubleshoot it. Besides, in this article, we have listed down 9 other fixes for troubleshooting the error.
Why HBO Max Won’t Play on Roku?
How to Fix HBO Max Not Playing on Roku?
Your screen will most likely get stuck while streaming HBO Max when minor glitches occur on the app. Similarly, the app will not respond and stop playing videos if RAM usage is high. Therefore, your best bet to fix such an error is to restart your app. After restarting the app, we recommend restarting your Roku TV to troubleshoot the problem. If you use a Roku stick, you can perform a power cycle. Besides, if you are still unable to stream on HBO Max, you can follow the listed fixes one by one below.
Check Network and Improve if Needed
You will encounter HBO Max playback issues on Roku if your device has Wi-Fi or internet problems, especially when streaming 4K video. So, you can check the signal strength from settings. If it shows poor, you need to improve the connection to solve the error. You can implement a few general measures to boost the network connection. You can disconnect all inactive devices connected to WiFi. Moreover, you can reboot your WiFi router and position it closer to Roku. It will help increase the connection speed. You should be able to play videos on HBO Max. Here are the steps to check network.
See HBO Max Server
You can see the official HBO Max help account on Twitter to know if there is an internal outage. You might not be the only one facing this problem on your device. In case the server is down, you can patiently wait until the team identifies the fix. The team will update when they resolve the issue.
Check Subscription
Whether it’s a free trial or a monthly subscription, an ended HBO Max plan could be why it won’t play on your Roku. Therefore, you can check your account subscription status. The steps for checking your billing status will differ according to the billing party. You can check it out below. On Roku On PC Browser
Verify HBO Max Compatibility
HBO Max is compatible only with Roku devices with OS 10.0 or later. Therefore, if you are using old Roku devices, you won’t be able to stream it. During such instances, you can perform a manual update on your device. However, if the model does not support the new OS, you might have to use the latest streaming models. To check your OS version, you can follow the given steps.
Relogin to Your HBO Account
Sometimes HBO Max won’t play videos if there is an error on your account. Therefore, you can try relogging your account to fix the playback issues. You can sign out and sign in back after waiting for some time. Follow the given steps below.
Reset Account Password
If HBO Max crashes and you cannot watch shows, you can reset your account password. This fix has proven to work for many users. You can reset it from the PC or smartphone web browser. Find out the steps for it below.
Update Roku and HBO Max
By default, you cannot find the Update channel option for HBO Max on your Roku. Therefore, you can manually check for the latest Roku OS versions from settings. It will also automatically update the channel if new versions are available. It should fix the error.
Reinstall the Channel
Playback errors often arise due to a corrupt cache. You will encounter video freezing and lagging issues when you need to clear such data. Therefore, you can reinstall the HBO Max channel on your Roku to clear app cache data.
